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<p class="MsoNormal" style="text-align:justify"><span lang="EN-US">Friends and Colleagues,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US">I am pleased to share with you a new ICANN Learn course entitled “<i>Enhancing Your Listening Skills</i>”.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><i><span lang="EN-US" style="color:#0070C0">The ICANN community works hard to discuss and implement Internet governance policy by bringing people together from all over the world. In addition
to the logistical challenges of communicating over a wide variety of technological tools such as chat, emails, conference calls, video conferencing, and in-person ICANN meetings, we also face communication challenges coming from different language and cultural
backgrounds. Developing good listening skills is essential for everyone in the ICANN community, whether you are new and learning your way around the various Supporting Organizations and Advisory Committees or are a long-time ICANN volunteer now serving on
the Board of Directors.<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><i><span lang="EN-US" style="color:#0070C0"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><i><span lang="EN-US" style="color:#0070C0">This module, which is part of the three-part series, will focus on identifying typical listening barriers and applying several different methods for
overcoming barriers to effective listening.<o:p></o:p></span></i></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US">You will have to login to ICANN Learn (<a href="https://learn.icann.org">https://learn.icann.org</a>) to access the course here >>
<a href="https://learn.icann.org/#/online-courses/b7ac289a-1e9d-4524-b267-3a4e9468da69">
https://learn.icann.org/#/online-courses/b7ac289a-1e9d-4524-b267-3a4e9468da69</a>. If the link does not work, please go to Catalog >> Skill Building, and select the course.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US">Happy learning!<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><b><span lang="EN-US">Fahd Batayneh<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US">ICANN<o:p></o:p></span></p>
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