Fw: [menog] etisalat ignoring abuse complaints?

[ahmed at secureitlab.com]

Sent via BlackBerry® from Batelco

-----Original Message-----
From: ahmed at secureitlab.com
Date: Fri, 19 Feb 2010 16:43:17 
To: Bashar Al-Abdulhadi<bashar at kuwaitnet.net>
Subject: Re: [menog] etisalat ignoring abuse complaints?

At least you get an answer on the phone, unlike here in Bahrain, if you call Zain or Batelco, you will wait for at least 10 minutes and whatever problem you complain, it will be your fault!!

Instead batelco takes a step to block port 25 on all residential internet lines, instead of a proper spam filtering on their mail server. That's how they handle complains..

Ahmed


Sent via BlackBerry® from Batelco

-----Original Message-----
From: Bashar Al-Abdulhadi <bashar at kuwaitnet.net>
Date: Fri, 19 Feb 2010 18:24:02 
To: Jim Mercer<jim at reptiles.org>
Cc: <menog at menog.net>
Subject: Re: [menog] etisalat ignoring abuse complaints?

almost every ISP in the region has this unfortunately, either mailbox is 
full or totally ignored.

this is atleast the second ISP in the past month i hear about their 
abuse@ is full.

I Wonder when ISPs wil take email more seriously like how they deal with 
phone call reports.

Jim Mercer wrote, On 02/19/2010 10:01 AM:
> this is what i got back after emailing to abuse at nic.ae
>
> -------
> Your message cannot be delivered to the following recipients:
>
>    Recipient address: abuse5 at ies.etisalat.ae
>    Reason: Mailbox too large
> -------
>
> either the mailbox size is too small, or there were an inordinate number
> complaints in the last day or so, or etisalat is just ignoring complaints.
>
> it would be nice to know which if these it is.
>
>