Fw: [menog] etisalat ignoring abuse complaints?

[Fahad AlShirawi]

Note: Ahmed is my friend so the following is NOT me marketing to him but 
an inside joke that we share.


Ahmed, my dear man, isn't that YOUR fault for using Batelco? :) There 
are plenty of other operators but you always seem to end up with the bad 
ones whether it is through your decision or someone else's... Shouldn't 
complain when you have choice! Now if you DIDN'T have choice, that would 
be a different story.


End of Internal joke. But the principle holds true. If a carrier, or a 
user, has a problem with a carrier and they have choice, they should 
move to someone else. If Etisalat is sending out a lot of spam, block 
their whole range from your network until they fix it. If they do not, 
they will lose access to the rest of the world...

Or, if you want a better solution, use this list to do more than ask why 
Etisalat isn't doing something. There are members of Etisalat on this 
list. There are also people who know members of Etisalat on this list so 
if they miss the email, you can just ask someone to let them know. 
Please give me details of your problem and I'll bbm it to a friend of 
mine and ask him to help. MENOG members working together... that's the 
whole point isn't it?

Fahad.


ahmed at secureitlab.com wrote:
> Sent via BlackBerry® from Batelco
>
> -----Original Message-----
> From: ahmed at secureitlab.com
> Date: Fri, 19 Feb 2010 16:43:17 
> To: Bashar Al-Abdulhadi<bashar at kuwaitnet.net>
> Subject: Re: [menog] etisalat ignoring abuse complaints?
>
> At least you get an answer on the phone, unlike here in Bahrain, if you call Zain or Batelco, you will wait for at least 10 minutes and whatever problem you complain, it will be your fault!!
>
> Instead batelco takes a step to block port 25 on all residential internet lines, instead of a proper spam filtering on their mail server. That's how they handle complains..
>
> Ahmed
>
>
> Sent via BlackBerry® from Batelco
>
> -----Original Message-----
> From: Bashar Al-Abdulhadi <bashar at kuwaitnet.net>
> Date: Fri, 19 Feb 2010 18:24:02 
> To: Jim Mercer<jim at reptiles.org>
> Cc: <menog at menog.net>
> Subject: Re: [menog] etisalat ignoring abuse complaints?
>
> almost every ISP in the region has this unfortunately, either mailbox is 
> full or totally ignored.
>
> this is atleast the second ISP in the past month i hear about their 
> abuse@ is full.
>
> I Wonder when ISPs wil take email more seriously like how they deal with 
> phone call reports.
>
> Jim Mercer wrote, On 02/19/2010 10:01 AM:
>   
>> this is what i got back after emailing to abuse at nic.ae
>>
>> -------
>> Your message cannot be delivered to the following recipients:
>>
>>    Recipient address: abuse5 at ies.etisalat.ae
>>    Reason: Mailbox too large
>> -------
>>
>> either the mailbox size is too small, or there were an inordinate number
>> complaints in the last day or so, or etisalat is just ignoring complaints.
>>
>> it would be nice to know which if these it is.
>>
>>    
>>     
>
>
>
>