Fw: [menog] etisalat ignoring abuse complaints?

[Fahad AlShirawi]

Mohammed,

Ahmed just likes to complain :) Ignore him. But what is your take on 
Abuse@ emails addresses (original thread)? Do you feel ISPs in the 
region are actively monitoring and pro-actively responding to those 
emails or are they 'full/no reply'?

Fahad.


Mohd Razzaqi wrote:
> Dear Ahmed / Fahad,
>
> You are right that Batelco taking step to block 25 port for residential users. This direction almost all ISP's are going to move towards this decision. There are already other giant ISP's such as in USA, Europe, etc. took an action on blocking port 25 for residential users. Why residential users ( Public Users [dynamic IP addresses]) ? Due to dynamic IP addresses i.e. you don't have a control over. For example, today you are using an IP address A, tomorrow someone else will be getting an IP address A and so on. For those having static IP address, Batelco will inform the users to clean the spam at their end. Myself, I received a couple complains from our customers such as universities having static IP addresses which they have spam on port 25, Batelco took step by step with these customers till they clean spam at their end and then port 25 been released. We do care of our customer and maintain very high quality. With respect to My friend Fahad, daily we are receiving lots of the customers who had a services with other operators are migrating and registering with our company Batelco because of our high standard services quality and competitive prices in the market. We do especial care to our customers, I am sure if you compare the no. of users of other operators to Batelco are nothing and also we do maintain other operators ISP users, too. There are no operators without any mistake and also customer varies from one to another opinion.
>
> I will be very glad If you provide me your details of complain (if any ticket no. available) so then I will follow up with the concern section to resolve your issue. I will be very glad to assist you in a very near future too.
>
>
>
>    Kind Regards,
>
>    Mohammed Razzaqi
>
>
>
>
>
>
> -----Original Message-----
> From: menog-bounces at menog.net [mailto:menog-bounces at menog.net] On Behalf Of Fahad AlShirawi
> Sent: Friday, February 19, 2010 7:55 PM
> To: ahmed at secureitlab.com
> Cc: menog at menog.net
> Subject: Re: Fw: [menog] etisalat ignoring abuse complaints?
>
> Note: Ahmed is my friend so the following is NOT me marketing to him but
> an inside joke that we share.
>
>
> Ahmed, my dear man, isn't that YOUR fault for using Batelco? :) There
> are plenty of other operators but you always seem to end up with the bad
> ones whether it is through your decision or someone else's... Shouldn't
> complain when you have choice! Now if you DIDN'T have choice, that would
> be a different story.
>
>
> End of Internal joke. But the principle holds true. If a carrier, or a
> user, has a problem with a carrier and they have choice, they should
> move to someone else. If Etisalat is sending out a lot of spam, block
> their whole range from your network until they fix it. If they do not,
> they will lose access to the rest of the world...
>
> Or, if you want a better solution, use this list to do more than ask why
> Etisalat isn't doing something. There are members of Etisalat on this
> list. There are also people who know members of Etisalat on this list so
> if they miss the email, you can just ask someone to let them know.
> Please give me details of your problem and I'll bbm it to a friend of
> mine and ask him to help. MENOG members working together... that's the
> whole point isn't it?
>
> Fahad.
>
>
> ahmed at secureitlab.com wrote:
>   
>> Sent via BlackBerry(r) from Batelco
>>
>> -----Original Message-----
>> From: ahmed at secureitlab.com
>> Date: Fri, 19 Feb 2010 16:43:17
>> To: Bashar Al-Abdulhadi<bashar at kuwaitnet.net>
>> Subject: Re: [menog] etisalat ignoring abuse complaints?
>>
>> At least you get an answer on the phone, unlike here in Bahrain, if you call Zain or Batelco, you will wait for at least 10 minutes and whatever problem you complain, it will be your fault!!
>>
>> Instead batelco takes a step to block port 25 on all residential internet lines, instead of a proper spam filtering on their mail server. That's how they handle complains..
>>
>> Ahmed
>>
>>
>> Sent via BlackBerry(r) from Batelco
>>
>> -----Original Message-----
>> From: Bashar Al-Abdulhadi <bashar at kuwaitnet.net>
>> Date: Fri, 19 Feb 2010 18:24:02
>> To: Jim Mercer<jim at reptiles.org>
>> Cc: <menog at menog.net>
>> Subject: Re: [menog] etisalat ignoring abuse complaints?
>>
>> almost every ISP in the region has this unfortunately, either mailbox is
>> full or totally ignored.
>>
>> this is atleast the second ISP in the past month i hear about their
>> abuse@ is full.
>>
>> I Wonder when ISPs wil take email more seriously like how they deal with
>> phone call reports.
>>
>> Jim Mercer wrote, On 02/19/2010 10:01 AM:
>>
>>     
>>> this is what i got back after emailing to abuse at nic.ae
>>>
>>> -------
>>> Your message cannot be delivered to the following recipients:
>>>
>>>    Recipient address: abuse5 at ies.etisalat.ae
>>>    Reason: Mailbox too large
>>> -------
>>>
>>> either the mailbox size is too small, or there were an inordinate number
>>> complaints in the last day or so, or etisalat is just ignoring complaints.
>>>
>>> it would be nice to know which if these it is.
>>>
>>>
>>>
>>>       
>>
>>
>>     
>
>
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